Returns & Exchanges

At Puracy, we stand behind the effectiveness of our plant-based formulas and offer a 90-day Pure Satisfaction Guarantee. If you are not completely happy with your purchase, we will provide a full refund or exchange to ensure your home remains clean and safe.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to begin the process.

• 2.
  Print Your Label

  Select the items you wish to return and download your prepaid shipping label provided by our support team.

• 3.
  Pack and Ship

  Securely package your items in their original container if possible and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.